Diagnose, order parts, and close the return visit
ProHelper is capable enough to keep the diagnosis, the ordered part, the deposit, and the return trip on one Job, and simple enough that an appliance tech captures a data-plate photo offline, books the second visit, and rolls the deposit into the final invoice, no second app, no dropped truck rolls.
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The headaches of running a appliance repair business
Second truck rolls eat your day
When a tech shows up without the right part, that return trip costs you fuel, an hour of labor, and a slot another paying customer could have had. The diagnosis, the part ordered, and the rescheduled visit live in three different places, so nothing gets followed up.
Model and serial numbers get lost
You can't look up a compatible part, check the manufacturer warranty, or pull up history without the exact model and serial off the appliance, and on the next call nobody can find what the tech wrote down last time.
Diagnostic fees and deposits slip through
You charge a diagnostic to roll the truck, take a deposit on a special-order part, then credit it toward the repair. Tracking what was collected versus what's still owed across two visits turns into a guessing game.
Flat-rate quoting is slow and inconsistent
Every tech prices the same dryer belt job differently. Without a shared price book, estimates take too long, margins leak, and customers get inconsistent numbers at the door.
Break-fix and warranty work fit the offline FSM core: scheduling, parts, and portal, but no recurring engine.
"My Day" tech view
Techs see their day's repair calls in one prioritized, offline-capable screen with on-the-way GPS for tight arrival windows.
Scheduling Calendar
Book and reschedule repair visits across calendar/list/map views with filtering by tech and status.
Inventory with COGS valuation
Track repair parts across trucks and locations with valuation and purchase orders for accurate job costing.
Photo capture
Attach photos of model plates and faults to notes and workflow actions, queued offline for warranty documentation.
Client Portal
Customers approve estimates and pay invoices self-serve, speeding payment on break-fix work.
Everything you need to run appliance repair
The full platform, tuned to the way your trade actually works, with enterprise-grade capability you can run yourself, no consultants required.
Equipment records for every appliance
Store make, model, serial, install date, and warranty status on each appliance as Equipment under the customer's Property. Pull up full service history on the next call instead of starting from scratch.
Multi-visit jobs for return trips
A Job can hold multiple Visits, so the diagnostic call, the parts-pending follow-up, and the install trip all stay under one record. Nothing falls through the cracks between visits.
Flat-rate price book
Build your repairs as reusable Items with set labor and part pricing. Techs drop a flat-rate line onto an Estimate in seconds, so every washer pump or oven igniter job is quoted the same way every time.
Estimates, invoices, and deposits
Turn the on-site diagnosis into an Estimate, collect a diagnostic fee or parts deposit as a Payment, then convert to an Invoice and take the balance on the return visit. Built-in payments and QuickBooks sync keep the books straight.
Offline My Day in the field
Techs work from My Day even in a basement laundry room or steel-walled garage with no signal. Photos of the data plate, diagnosis notes, and signatures queue up and sync automatically when they're back online.
Scheduling and route building
Drop diagnostic calls and parts-back return visits onto the calendar and build efficient routes so techs cover more stops between trips to the parts counter.
A appliance repair job, start to finish
Win the call
A request comes in through your online booking page or phone for a fridge that won't cool. It lands as a Request tied to the customer's Account, Property, and the appliance as Equipment.
Diagnose on site
Tech runs the diagnostic from My Day, snaps the model and serial off the data plate, logs the fault, and builds a flat-rate Estimate from the price book, collecting the diagnostic fee on the spot.
Order the part, book the return
Customer approves the repair, you take a deposit, and a second Visit is scheduled under the same Job for when the part arrives. The history and quote carry over so the return trip is one-and-done.
Finish and get paid
Tech installs the part, marks the Job complete with before/after photos, and the Estimate converts to an Invoice. Collect the balance by card or apply the deposit, with payments syncing to QuickBooks.
“Before ProHelper, half our return trips were chaos. We'd order a part and forget to rebook, or the tech couldn't find the model number from the first visit. Now the diagnosis, the part, and the second Visit all sit under one Job, and the deposit just rolls into the final invoice. We've cut wasted truck rolls way down.”
Representative example. Real customer stories coming soon.
Appliance Repair software questions
Yes. Each appliance is stored as Equipment under the customer's Property with make, model, serial, install date, and notes, so techs can look up compatible parts and check warranty status, and your office can pull full repair history on the next call.
A single Job can hold multiple Visits. The diagnostic call and the parts-pending return trip both live under the same Job, with the diagnosis, photos, and approved Estimate carried over so the second visit is quick and complete.
Yes. Build your common repairs as reusable Items with set labor and part pricing in the price book. Techs add a flat-rate line to an Estimate in a few taps so every job is priced consistently and your margins hold.
Yes. ProHelper is offline-first. Techs run My Day, capture data-plate photos, log diagnoses, and get signatures with no connection, and everything syncs automatically once they're back in range.
ProHelper for other trades
Ready to run your appliance repair business from one app?
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